Frequently Asked Questions
Everything you need to know about our premium watch bands and accessories.
How do I know which strap size fits my watch?
You need to measure the lug width of your watch in millimeters. This is the space between the two lugs where the strap attaches. Common sizes include 18mm, 20mm, and 22mm.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary by destination, typically ranging from 7 to 21 business days depending on the selected shipping method and customs processing.
What is your return policy?
We accept returns within 30 days of receipt, provided the item is in its original, unused condition with all protective films intact. Please contact our support team to initiate a return.
Are the tools required for installation included?
Most of our straps include a pair of high-quality spring bars. However, specific spring bar tools or screwdrivers for link adjustment are sold separately unless stated in the product description.
What materials are used in your metal bracelets?
Our metal bracelets are primarily crafted from 316L surgical-grade stainless steel, known for its durability and high resistance to corrosion and rust.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.